We're an operations performance shop powered by operators from different domains joining forces to help creative agencies upgrade their operations.

Founders, entrepreneurs, COOs, CFOs, department leads, leadership, and operators at creative agencies.

Whether you need a team of experts to evaluate and give you the plan, or dig into the work, and do what’s needed to upgrade your operations, we’re here to make you look good.

You can use AI for a lot of things. And you should! But robots can’t read the room.

We go in and evaluate everything across 10 categories. Both human-centric ones like talent, leadership, and performance, and technical ones like workflows, tools, and structure.

AI has some serious power behind it. But evaluating people isn’t a strength yet.

Great. We're not here to replace them. We're here to support them. A lot of our clients have ops people who are just buried. We help them get their heads above water.

Every engagement follows three phases: Discovery, Execution, and Stabilization. Discovery maps your operations and identifies where the friction lives. Execution upgrades your operations and minimizes the drag. And Stabilization makes sure the changes stick

Execution and Stabilization comes in all shapes and sizes. Executive coaching, operations design, tool stack, it depends on what we found in discovery and what’s needed to upgrade your systems.

Yes. Even if you think you know the problem, you might only be seeing the tip of the iceberg. We are accountable to our results, and in order to do that, we need to do our own diagnosis.

Discovery cant be done quickly. But we want to do things properly the first time.

Our proprietary assessment tool. It grades your operations across 10 categories on a 1-5 scale —

• Leadership & Accountability

• Strategy & Priorities

• Organizational Structure

• Workflows & Processes

• Technology & Tools

• Data & Reporting

• Financial Operations

• Talent & Performance

• Communication & Decision Flow

• Customer / Delivery Operations

It’s the tool we use to measure your wasted hours, measure operational drag, and tie our upgrades to real results.

The revenue you're losing because your operations aren't working. Missed deadlines, scope creep, rework, underutilized team members, manual processes that should be automated — all of that has a dollar cost. We quantify it so you can make decisions based on real numbers, not gut feelings.

Process design, operator placements, AI integration, financial ops, hiring systems, executive coaching, workflow automation, reporting, team restructuring — if it's operational, we probably do it.

What we don't do: marketing, development, or design. We don't build your product. We build the systems that let your team build the product without everything falling apart.

We don't publish pricing — not to be cagey, but because every engagement is different. A Discovery for a 5-person agency looks nothing like one for a 50-person startup. We don't charge hourly. You're paying for outcomes, not time in a seat. Reach out and we'll have an honest conversation.

No. Discovery is real work — significant time, expertise, and attention. You're getting a comprehensive scored assessment and actionable recommendations. That’s a ton of value. If you want to stop after Discovery, you can. We’re transparent about everything, and we'd rather you walk away informed.

Depends on the engagement. Some are project-based with a clear end date. Some are ongoing. We'll tell you the expected timeline during Discovery, but our objective is to get you in, upgraded, and back out running in as little time as possible.

You keep everything. The systems, the documentation, the playbooks, the processes — it's all yours. We’re not here to build dependency. The goal is for your team to run things without us.

Coming out of the discovery phase, we’ll have a list of upgrades and list them in priority order. Some wins come fast. Some take a bit longer. But you’ll be able to see exactly how long each should take, and what the impact is.

We're still building our portfolio as a collective, but every member has real wins behind them. Ask us directly and we can talk through relevant examples from both TOC engagements and our members' individual work. We're not hiding anything — we're just getting started.

Most agencies are in rougher shape (operationally) than they realize, and and the ones that get ahead are the ones willing to look!

If your gut is telling you something different after discovery, that’s fine! You at least did the homework to get a second opinion (really multiple opinions but that’s another thing), and you have all the documentation should you change your mind.

Fully remote. If an engagement needs on-site time, we'll work it out, but remote is our default. It gives us the ability to source talent that fits your business better.

Only if your tools are actively hurting you. We're not religious about any particular platform. If your current stack works, we'll optimize it. If it's a dumpster fire, we'll help you migrate.

Reach out here!

We’ll coordinate a working session with the right operators where you can ask questions for 60 min straight!